Customer Svc Rep III(HUN_Z7274)

Location HU-Budapest
Requisition ID
2020-12765
# of Openings
1
Category
Customer Service

Overview

Customer Service Representative (Czech & English)

 

About Bio-Rad:

                

Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 8,250 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

 

Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results

 

 

Key Responsibilities:

  • Ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting
  • Proactively manage customer calls and enquiries
  • Ensure >90% case and call logging to a high quality standard with regular updates on cases until successful conclusion
  • Work collaboratively with Sales, Finance, Planners and other relevant internal stakeholders
  • Be compliant, follow all procedures and policies, complete training on time

How you will succeed:

  • Good MS Office skills and knowledge of any ERP. SAP or SAP Business One is an advantage. Accurate and fast data entry skills
  • Excellent telephone manner
  • Excellent organization skills and ownership culture
  • Knowledge of general administration processes. Ability to balance workload efficiently
  • Strong communication skills, both written and verbal
  • Language skills: Excellent Czech & English – fluent in both written and spoken. Polish / French language knowledge is an advantage
  • Strong customer services experience within a fast paced, corporate environment, working to tight deadlines
  • Experience in a customer facing role, including order processing

What we offer:

  • Continuous professional and personal development 
  • Attractive benefit package
  • Dynamic, young team
  • Multinational environment, great atmosphere, good location

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