Customer Support Representative – Customer Relationship Management
In this role, you will be responsible for activities and processes that help the sales organization achieve business objectives within an experienced commercial framework. You will be responsible for supporting clients in the dedicated region and make sure their order processed with accuracy and provide excellent customer care in their queries.
Founded in 1952, Bio-Rad has developed into a recognized global leader in the growing life science research and clinical diagnostics markets. We have built a strong team of over 8,000 employees and a robust network of operations that serves over 150,000 customers worldwide.
Bio-Rad employees share a common mission: To “Advance discovery and improve lives.”
Responsibilities:
- To be the primary contact for the Customers and for the Commercial Teams
- Support Customers and Sales teams in the given region
- Respond to Customer inquiries via phone and email and support the Sales Teams with their inquiries
- Process operational customer complaints
- Contribute in identifying and implementing process improvements, enhance customer experience through accuracy and responsiveness, hit targets set for service level agreements, and minimize audit risk exposure
Qualifications:
- Excellent communication skills in English AND German languages
- Strong customer services experience within a fast paced, corporate environment
- Experience in a customer facing role, including order processing
- Good MS Office skills
- Knowledge of SFDC and SAP desired
- Accurate and fast data entry skills
- Excellent telephone manner
- Excellent organization skills
What Bio-Rad Can Offer To You
- A dynamic environment where your innovative ideas are always welcome
- A collaborative community where your professional goals and work are supported by encouraging supervisors
- Competitive salary and cafeteria
- Annual bonus
- Private Health Care Services – unlimited examinations, checkups in numerous specialties free of charge
- Life and accident insurance
- Employee Referral Program with remarkable referral bonus
- Hybrid working model (3 days onsite and 2 days home office. Our office is located in Budapest, Futó u. 47, 1082)
