Customer Technical Support

Customer Technical Support to Bio-Rad Laboratories

Are you a customer-focused and analytical problem solver with a passion to improving people's lives with products that make a real difference? Have you previously received positive feedback on your good communication skills? Then Bio-Rad's Customer Technical Support role could be your next challenge!

Position Summary:

Bio-Rad is looking for a Customer Technical Support colleague whom primary role would be to provide timely and accurate advanced Scientific and Technical email, phone and remote support on a broad range of systems, reagents and software, primarily of the Quality Control, Diabetes and Immunohematology product lines. It will include troubleshooting and instruction to Bio-Rad customers & Channel Partners from East Europe, Middle-East & Africa to deliver an excellent customer support. The successful candidate will be responsible for fulfilling specific targets and also for contributing to smooth running of the day to day support operation.

Responsibilities:

• Identify, troubleshoot and resolve technical problems on the company’s QC, Diabetes and Immunohematology product portfolio and follow a standard complaint handling procedure according our and local regulations
• Respond to phone calls, emails, and requests from external and internal customer
• Support customer remotely and implement remote access solutions, document, track and monitor cases on a daily basis to ensure compliance and timely resolutions in our service database
• Perform patient/user risk assessment
• Work with clinical instruments of remote access to the software of the user’s devices to eliminate problems in the operation of the equipment
• Work with product specialists in case of complex technical problems
• Prioritize multiple issues and complete tasks in a timely and efficient manner

Qualifications, Experience and Skills:

• Education: Master degree in Biomedical, Medical, Biological or a comparable qualification
• At least 1-2 years of experience in a hospital laboratory or IVD company
• Experience with QC materials, statistics and common Office tools, SalesForce, Service Max etc.
• Excellent communication skills in Czech and English languages
• IT skills such as ASTM, HL7, SQL, Java, scripting would be huge a plus

What Bio-Rad Can Offer To You:

• The chance to actively contribute to the fight against the Covid-19 pandemic
• A dynamic environment where your innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Development opportunities: wide range of training & learning opportunities, long-term career opportunities, lateral and vertical career moves
• Competitive salary
• Annual bonus
• Pension
• Life and accident insurance
• Employee Referral Program with remarkable referral bonus
• Hybrid working opportunity

Application:
If you are interested in this position, please apply with an updated CV including a motivation in English. The selection process will be ongoing and interviews are held continuously, so please send in your application as soon as possible. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

About Bio-Rad 

Bio-Rad Laboratories has played a leading role in the advancement of scientific discovery for 70 years by providing a broad range of innovative tools and services to the clinical diagnostics and life science research markets. Founded in 1952, we have a global team of more than 8,500 employees and serve more than 150,000 research and industry customers worldwide through our global network of operations. To learn more about Bio-Rad, please visit: www.bio-rad.com