Customer Service Supervisor - Channel Partner
Overview:
As our Customer Service Supervisor, you will lead and inspire a team of customer service representatives, ensuring swift resolution of escalated inquiries and accurate processing of distributor orders. Your advanced Excel skills will be essential for analyzing reports and identifying trends, while your fluency in English and ability to negotiate in French will ensure effective communication. You will collaborate with cross-functional teams to enhance processes and tackle complex issues independently, always aligning decisions with our company’s objectives. With proven experience in customer service and people management, exceptional communication skills, and familiarity with SAP or similar ERP systems, you will excel in this role.
How You’ll Make an Impact:
What You Bring:
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including: