The primary purpose of the Field Applications Specialist is to support LSG sales, marketing and operations teams in pre-sales presentations, demonstrations and post-sales support to SEA distributors and customers to ensure customer satisfaction.
How You’ll Make an Impact:
Commercial Activities :
- Support the business of Bio-Rad’s LSG portfolio (instrument & reagents).
- Support sales team by providing pre-sales and post-sales technical activities to achieve SEA LSG revenue targets.
- Facilitate & support lead qualification and conversion of identified sales opportunities.
- Provide training and product support materials for Channel Partner and Direct Sales.
- Plan, manage and execute mid to large-sized sales initiative projects as required.
Technical Support and Training :
- Provide application support with SEA FAS Team to customers and channel partners in all stages of the sales process.
- Support Account Managers, Technical Sales Specialist and Product Managers on-field to conduct pre-sales demonstration and after-sales product application training.
- Present and discuss principles, applications and instruments to internal/external customers and hold in-depth conversations on experimental design and feasibility.
- Resolve complicated application issues resulting from customer usage or demonstration equipment and assist Customers, FSE and AMs to maintain customer satisfaction and sales opportunities in a professional manner.
- Develop training modules to increase competencies of internal and external customers to align with business direction.
- Plan and conduct relevant technical and product training for Sales and Channel Partners to increase enablement.
Customer Focus :
- Manage customer expectations in pre-sales opportunities and handle customers throughout pre-sales experience with stakeholders seamlessly.
- Conduct pre-sales demonstrations and provide feedback on further needs at customer site as part of the sales process and ensures the evaluation meets customer and business needs.
- Work with supporting functions within the organization to address customer’s applications concerns.
- Ensure support on regulatory requirements and manage customer complaints
Administration :
- Maintain technical and training files/procedures in relevant areas of responsibility.
- Ensure all demonstration units for application training are properly accounted for.
- Work with CTS to ensure all troubleshooting cases are recorded and filed appropriately.
- Conduct system installations and training and ensure all documents signed and accounted for sales recognition.
- Maintain daily activities record in customer relationship management ServiceMax in SFDC.
- Track and maintain activities and inventory in the SEA Training Lab
Self-Development :
- Implement Performance Management Plan and Individual Development Plan.
- Building specific soft skills and product competencies as required
- Maintain role as mentor and advisor to SEA FASs (cross-training, sharing information etc)
What You Bring:
- Bachelor Degree or Higher Degree in Life Science, Biotechnology, Biomedical , preferable in Biotechnology, Applied Biology, Biology or equivalent
- More than 6 years working experience in R&D, Biopharma, Microbiology, Applied Sciences, Biotechnology, genomics or proteomics related industry.
- Experienced in Molecular diagnostics, genomics, flow and/or chromatography.
- Experienced in designing experiments and carrying them out, improving design through logic.
- Experienced in knowledge transfer and training a plus.
- Experienced in field installations and training a plus.
- Minimum 3-4 year as field support/application/trainer position commercially highly preferred
- Experience at building and maintaining strong customer relationships.
- Proven track record of customer satisfaction in a technical support environment.
- Strong problem solver
- Strong relationship building skills
- Strong planning skills, work ethic, stability and dependability
- Demonstrates accuracy & thoroughness
- Excellent interpersonal, communication and negotiation skills
- Systematic thinking and the ability to present and persuade clearly
- Laboratory and experimental skills in the following: flow cytometry, protein, DNA, qPCR, Western Blotting, imaging, chromatography etc
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, wellness programs, extensive learning and development opportunities and more.
EEO Statement: Bio-Rad is an Equal Employment Opportunity employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.
Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes
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