The Field Application Specialist will cover focus product lines, ie dPCR product lines (DBG) and Food science (FSD), with 80% on digital PCR technology and 20% Food science. Note that percentage of scope will change according to business requirements.
- Effectively work with commercial and Field Marketing to achieve SEA DBG and FSD sales success by providing technical expertise, feasibility planning, application solutions and justifications to customer needs.
- Conduct product application trainings, technical presentations, experimental designs and support to new and existing customers, internal team and
- Develop workflow, experimental design and application solution at customer site to meet business objectives with focus on market segment such as molecular diagnostic labs (LDT), Biopharma, immunology, cell therapy, service labs and Food related applied markets
- 4. Work with marketing, FAS and sales team to coordinate scientific events, workshops and engage Key Opinion Leaders (KOLs) to drive technical data and scientific publications
How You’ll Make an Impact:
Provide pre- and post-sales technical application support
- Work closely with regional FASs, sales and marketing teams to drive success in seeding and growing of the DBG and FSD Portfolio through presentations, workshops and /or technical discussion to accelerate revenue
- Serve as the technical resource and understand feasibility management to support complex sales
- Responsible for experimental design requirements of customers with focus on market segment such as molecular diagnosis (LDT), Biopharma, immunology, cell therapy, service labs and Food-related applied markets
- Oversee customer evaluations to promote performance acceptance and overcome any technical objections.
- Provide post-sales technical application support to achieve customer satisfaction and
- Conduct pre-sales product demonstrations and presentations customized to customer requirements.
- Conduct product application training, including preparing materials required, to customers and
- Create training / Demo module (training notes, equipment, consumables & checklist) to be used as reference for other FASs and Channel FASs.
- Work with manager and team to devise suitable yearly application training plan for internal and CP staff
- Ensure that the Bio-Rad commitment to customer satisfaction is achieved and constantly improved
Managing support escalation and monitoring focus product trends.
- Report/Escalate issues to CTS and Division in timely fashion
- Ensure that all relevant documentation are in order and traceable
- Conduct necessary follow up actions and provide timely communication to Division
Support marketing workshops/ Exhibitions & Seminars
- Liaise with Product Manager on planning and implementation of scientific affairs, relevant workshops, conferences and seminars
- Engage Key Opinion Leaders (KOLs) to drive technical data and scientific publications
- Presentation on specific product applications and conducting technical workshop
- Prepare materials required for workshop/exhibitions &
- Manage relationships with key
- Ensure that the Bio-Rad commitment to customer satisfaction is achieved and constantly improved
Administration
- Maintain ServiceMax report handling and WO creations to log your work.
- Update open/close/pending cases weekly with AMs and FASs and follow through with customers using appropriate media format.
- Maintain housekeeping of content creation, technical application training files, workshop details etc so they can be replicated or customised for other events as needed
- Ensure all instruments used for evaluation are properly accounted for, traceable and tracked.
What You Bring
Education
- Minimum MSc in Biotechnology, Life Sciences, Applied Sciences, Biomedical Science
- PhD is a plus but not essential.
Experience
- Minimum 3+ years technical experience in life science laboratory with strong knowledge in experimental designs in dPCR, qPCR and other molecular methods.
- Experienced in optimizing and customizing experimental designs for efficiency and reproducibility or scaling.
- Knowledge and experience in validating and evaluating Food science testing methods and regulations or worked in microbiology lab settings is a plus.
- Experience in CGT, Immunotherapy, NGS, Molecular Diagnostics is a plus.
Knowledge, Skills and Abilities
Essential
- MSc and above in Applied Sciences, Life Science, Biotechnology, Biology or equivalent
- Proactive and passionate to provide excellent support to meet customer satisfaction
- Superior presentation and training skills, able to transfer knowledge clearly and simply
- Excellent written, oral communication and interpersonal skills
- Excellent organizational skills and able to work in a team
- Positive and pragmatic thinker with high initiative
- Results-driven
Desirable
- Proven track record of customer satisfaction in a technical support environment
- Experienced at conducting field installations and training
- Experienced at building and maintaining strong customer relationships
- High level of skills in computer literacy, software usage and laboratory information systems
- Industry knowledge, professional affiliations
- Able to work independently and pro-actively provide feedback
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and well-being of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, wellness programs, extensive learning and development opportunities and more.
EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.
Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.
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