This position “TH Food Science Division (FSD) Sales Specialist” will be responsible for:
- Direct sales and customer satisfaction within the designated territory in Thailand
- Channel Partner management for territory where company’s Food Science sales are managed by distributors
- Managing and growing the Food Science Division (FSD) business for Thailand and working with SEA Life Science Group team to support FSD business in SEA as a subject matter expert
- Provide in field application, training support and troubleshooting to customers
- Conduct system installations, and training
- Provide high level technical support to our customers
How You’ll Make an Impact:
Financial/Sales
- Achieve sales, marketing and financial objectives for company’s FSD portfolio
- Sales of product within approved price range
- Build a pipeline of new business opportunities, both for direct and indirect customers
- Where appropriate, support company’s Channel Partners to win new business opportunities
- Advise on maintenance of inventory levels so that the Company and customer expectations are met
- Develop new initiatives to grow sales and profit lines
- Promote maximum usage of company products on all systems in given customer sites
- Responsible for coordinating between customers and other departments in the company to ensure customer satisfaction.
- Responsible for calling on current and prospective customers as necessary
- Responsible for ensuring that the company is always achieving its objective of customer satisfaction and reports promptly to the Sales Manager of any circumstance where this is not occurring
- Responsible for updating SFDC under daily basis to ensure customer database up to date
- Responsible for quotation and tender preparation
- It is expected that 65% of the time is spent in the field
Product Support and Training
- Conduct pre-sale demonstration and after-sale product application training
- Provides high level technical support to customers
- Providing accurate and timely responses to customer queries regarding designated FSD products
- Responsible for resolving issues arising from application related issues of customer/demonstration instrument and assist service personnel, where appropriate, to resolve system problems in a timely, efficient, and professional manner.
- Liaise with international technical, installation and training groups to ensure that procedures are aligned, and customer satisfaction is maintained.
- Liaise with Service Dept to ensure instruments meet specifications and that appropriate levels of maintenance and service is achieved
Marketing
- Maintain excellent market knowledge of all major prospects and local competitor activities and report this information to the Sales Manager and marketing team
- Prepare, implement, monitor (set objectives) and achievement of the business plan product portfolio
- Advise on and recommend product marketing strategies including promotion, advertising, pricing, and distribution and join relevant industry societies
- Preparation for trade shows, educational seminars etc. and participate as required
- Liaise with Sales Manager/Specialist in the formulation of sales strategies, manage relationships with key opinion leaders across product portfolio
Administration
- Responsible for the maintenance of the customers and prospects databases
- Responsible for conforming to ISO guidelines
- Ensure all demo units for application training are properly accounted for
Self-Development
- Ensure that a Performance Management Plan is agreed and in place
- Implement an Individual Development Plan
What You Bring:
- Bachelor Degree or Higher Degree in Life Science preferable in Microbiology or Food Microbiology
- Marketing/Business qualifications
- Excellent technical and practical knowledge of technologies used in Food Microbiology
- Minimum 5 years of relevant experience with strong technical understanding of Food Microbiology laboratory procedures and changing trends
- Proven ability to prepare, implement and monitor business/marketing plans
- Good working knowledge of food microbiology practices
- Knowledge of the “Sale Process”
- Preferred - Regional business management experience
- Excellent verbal and written communication skills – Thai and English
- Excellent interpersonal skills
- Proven customer relationship building skills
- Demonstrated initiative
- Excellent negotiation skills
- Strong organization and planning skills
- Strong, proactive approach to work
- Results driven
- High level of skills in computer literacy and software usage
- Current driver’s license
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, wellness programs, extensive learning and development opportunities and more.
EEO Statement: Bio-Rad is an Equal Employment Opportunity employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.
Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes
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