• Midwest Regional Service Manager (Field Support Manager)

    Location US-IL-Des Plaines
    Requisition ID
    2017-5031
    # of Openings
    1
    Category
    Sales
  • Overview

    Are you a skilled field service manager with experience in medical and diagnostics equipment? Are you looking to get on board with a 60 year-old life sciences company? Do you have the passion to advance discovery and improve lives? Then we have the role for you! Bio-Rad Laboratories is currently looking for a Field Service Manager for the Chicago, Illinois region. Applicants can live within the Midwest and Central United States within an hour travel to a major airport.

    Responsibilities

    • Responsible for the timely and effective delivery of customer site service in the given region for life science and clinical diagnostic products. 
    • Ensures compliance with company and regulatory policy.  
    • Accountable for expenses against budget.  
    • Ensures a high level of customer satisfaction is maintained. 
    • Responsible for in-field resource utilization. 
    • Works with partners in Technical Support and Support Operations to plan and implement product training. 
    • Evaluates performance, writes reviews and provides feedback to direct reports on an on-going basis. 
    • Active in recruiting and retaining talent. 
    • Acts as customer advocate in resolving field support related issues. 
    • Frequent travel required (30%-50% to start).

    Qualifications

     

     

    • Associates Degree in technical discipline or equivalent. Bachelor's Degree preferred.
    • 10 years' management or technical leadership experience in the Diagnostics or Scientific Products business. 
    • Must have a proven track record in providing high level of on-site customer service. 
    • Strong management leadership skills. 
    • Good customer relation and communication skills, both written and oral.
    • Advanced computer skills.
    • Ability to evaluate and recruit talent and coach/mentor.

     

    About Bio-Rad:

     

    Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 7,800 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

     

    Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.

     

    EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age

     

    To all recruitment agencies: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Staffing Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

     

     

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