• Customer Complaints Officer

    Location CH-FR-Cressier
    Requisition ID
    2018-6299
    # of Openings
    1
    Category
    RAQA
  • Overview

    Bio-Rad is an innovative company and thanks to its laboratory diagnostic systems world leader in the field of blood group serology.

     
    Our company is involved in the supply of high-quality products and services intended for diagnostic laboratories. Independence, innovation and commitment are the fundamental values that permeate our company culture, as well as a strong orientation towards our customers and a multicultural environment.

     

    Bio-Rad in Cressier/Switzerland is looking for a Customer Complaints Officer 100%.

    Responsibilities

    • You are the complaints handling process owner and you provide leadership and strategic direction to continuously improve the Quality System in accordance with the Global QA strategy and in compliance with European and FDA requirements.
    • You support the products support staff in managing and resolving complex complaints and initiate product quality actions (Hold, Product Quality Notice, Field Safety Notice) when needed.
    • You develop and track meaningful metrics to monitor process effectiveness and communicate results and product trends to internal stakeholders.
    • You are the Quality contact person for authority, notified body and customer audits. You participate to the internal audit program as Internal Auditor and to external audits as Quality Expert, especially for complaints system.
    • You assist in the design and deployment of standardized, integrated software for the customer complaints management.
    • You support when necessary Quality Management System activities and projects as Quality referent for Deviations, Change Control and CAPA or Project lead.

    Qualifications

    • You have a Master degree in Biology.
    • You show at least 5 years of experience in a similar position associated to/with complaint handling, preferably in a Diagnostic environment.
    • You have ideally an expertise in Immunohematology and in quality systems.
    • You can analyze complex scientific and analytical data for root cause analysis. Experience in Lean or Six Sigma projects is an asset.
    • You are either French or German native speaker with good knowledge of the other language and you have excellent knowledge in English.

    Do you see your next professional challenge in this position? We look forward to receiving your application. If you click on "Apply", you have the option of submitting your complete cover letter, resume and credentials in a coherent PDF or Word document.

     

    To all recruitment agencies: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Staffing Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

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