• Technical Support Engineer III (Diagnostic Instrumentation)

    Location US-CA-Benicia
    Requisition ID
    2017-5566.1
    # of Openings
    1
    Category
    Customer Technical Support
  • Overview

    Bio-Rad is looking for a Technical Support Engineeer - Diagnostic Instrumentation.

    Responsibilities

    • Assist customers and field staff by providing technical phone support on a broad range of clinical diagnostic instrumentation associated with autoimmune, infectious disease, and diabetes product lines with an emphasis on hardware, software, and LIS communications.
    • Technical Support Engineer provides a wide range of information, from general questions to extensive troubleshooting of instrumentation, to Bio-Rad customers and field staff.
    • Accurate documentation of all calls is required.
    • Technical Support Engineer provides technical hardware support in a call center environment to customers using Bio-Rad diagnostic products; in addition to on-call support.

    Qualifications

    • AA/AS degree in electronics or equivalent.
    • 5-8 years specific experience with diagnostic instrument systems or transferable eletromechanical/electronics experience.
    • Excellent verbal and written communication skills, logical and analytical thinking, ability to multitask, work independently and on a team, and the ability to learn, troubleshoot, and problem solve.
    • Basic computer skills required, including MS Windows, MS Word, MS Excel.
    • Good organizational and administrative skills.

     

    About Bio-Rad:

     

    Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 7,800 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

     

    Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.

     

    EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age

     

    Agency Non-Solicitation:

     

    Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

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