• Service Center Technician (Technical Associate II)

    Location US-CA-Hercules
    Requisition ID
    2018-7022
    # of Openings
    1
    Category
    Customer Service
  • Overview

    Bio-Rad is looking for a Technical Associate II.

    Responsibilities

    • Provide repair and maintenance services for customer owned products and sub-assembly repair.
    • Communicate directly with customers to advise of status of repair and any charges associated with service activity.
    • Ensure customer is satisfied with service provided.
    • Maintains company assets including parts inventory, tools and computing equipment.
    • Administrative duties include completing service documentation in our CRM database consistent with ISO quality and FDA regulations.
    • Manage workload and time to ensure individual and team goals are met.

    Qualifications

    • Associates Degree in Electronics or related service center experience.
    • 3+ years of transferable service center experience servicing electro-mechanical/electronic/optical/robotics equipment, in a biomedical engineering or a medical diagnostics instrumentation environment; or BA degree and 1 year of equivalent experience.
    • Strong electro-mechanical troubleshooting skills.
    • Ability to read, understand and successfully follow complex service documentation and work instructions.
    • Strong computer skills with a fundamental knowledge of interfacing with testing applications.
    • Good customer relation and communication skills, both written and oral.

     

    About Bio-Rad:

     

    Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 7,800 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

     

    Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.

     

    EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age

     

    Agency Non-Solicitation:

     

    Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

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