Support Polish customers and process customer orders
Ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting
Proactively manage customer calls and enquiries.
Ensure >90% case and call logging to a high quality standard with regular updates on cases until successful conclusion.
Work collaboratively with Sales, Finance, Planners and other relevant internal stakeholders
Be compliant, follow all procedures and policies, complete training on time
Good MS Office skills and knowledge of any ERP. SAP or SAP Business One is an advantage. Accurate and fast data entry skills
Knowledge of Salesforce
Excellent telephone manner
Excellent organization skills and ownership culture.
Knowledge of general administration processes. Ability to balance workload efficiently.
Strong communication skills, both written and verbal.
Language skills: Excellent Polish and English – fluent in both written and spoken. Other European language is an advantage
Strong customer services experience within a fast paced, corporate environment, working to tight deadlines
Experience in a customer facing role, including order processing
Written and spoken fluency in Polish and English language is an essential.