• Senior Customer Service Associate (Polish, English)

    Location HU-Budapest
    Requisition ID
    2018-7141
    # of Openings
    1
    Category
    Customer Service
  • Overview

    Do you want to join a global leader company in the life science and clinical diagnostics industry that gives you different opportunities and helps people live longer, healthier lives ?
    At Bio-Rad we are a global team of innovators, leaders, creators, builders, and problem solvers. We develop state-of-the-art instruments and reagents for life science research laboratories and healthcare facilities all over the world. Our main focus is centered firmly on the success of our customers, and we consider their goals our goals. Together we are helping people everywhere live longer, healthier lives.
    "Simply put, Bio-Rad’s Mission is to advance discovery and improve lives”— Norman Schwartz, President and CEO.
    Since Bio-Rad's beginning more than 60 years ago in Berkeley, California, we have grown into a leader in the life science and clinical diagnostics industries, with a customer base spanning more than 150 countries. Today, Bio-Rad has grown to more than 8,250 employees, 150,000 customers, and over 10,000 products. We are a business of progress. We are a business of ideas. We are a business of discovery. 

     

    Job purpose:

    Support Polish customers and process customer orders

    Ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting

    Proactively manage customer calls and enquiries.

    Ensure >90% case and call logging to a high quality standard with regular updates on cases until successful conclusion.

    Work collaboratively with Sales, Finance, Planners and other relevant internal stakeholders

    Be compliant, follow all procedures and policies, complete training on time

     

    Good MS Office skills and knowledge of any ERP. SAP or SAP Business One is an advantage. Accurate and fast data entry skills

    Knowledge of Salesforce

    Excellent telephone manner

    Excellent organization skills and ownership culture.

    Knowledge of general administration processes. Ability to balance workload efficiently.

    Strong communication skills, both written and verbal.

    Language skills: Excellent Polish and English – fluent in both written and spoken. Other European language is an advantage

     

    Strong customer services experience within a fast paced, corporate environment, working to tight deadlines

    Experience in a customer facing role, including order processing

    Written and spoken fluency in Polish and English language is an essential.

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