• Product Support Engineer I

    Location US-CA-Benicia
    Requisition ID
    # of Openings
    Technical/Product Support
  • Overview

    The overall purpose of this position is to provide high level technical support. Technical support includes troubleshooting instrument systems, instructing in the operation of instrument systems, provide customer and Field Service personnel technical training at training centers, and working with Customer Support, Manufacturing, R&D, Sales & Marketing to develop, launch and support new products. 


    • Technical training delivery and staff mentoring.
    • Technical product support (direct interaction with customers, mentoring other staff).
    • Assist and/or occasionally write service manuals sections, procedures, tool and spares kits, tech bulletins, etc.; recommend technical content.
    • Project management for products, routine and special projects.
    • Product performance, failure, and improvement analysis, improvement recommendations and implementation.
    • Technical liaison between USSD, and manufacturing division's product support, product marketing, & R&D.


    • BS in Electro/Mechanical or Bio-Medical Engineering, or another appropriate scientific discipline or equivalent education and experience.
    • Field Service Experience required


    About Bio-Rad:


    Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 7,800 employees and a global network of operations serving our customers, we help people live longer, healthier lives.


    Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.


    EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age


    Agency Non-Solicitation:


    Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.


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