• Customer Service Representative

    Location UK-Watford
    Requisition ID
    # of Openings
    Customer Service
  • Overview

    About Bio-Rad:


    Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 8,250 employees and a global network of operations serving our customers, we help people live longer, healthier lives.


    Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results


    Your new position


    As a Customer Service Representative you will ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting.


    Key Responsibilities

    • You will proactively manage customer calls and enquiries and ensure >90% case and call logging to a high quality standard with regular updates on cases until successful conclusion.
    • Work collaboratively with Sales, Finance and other relevant internal stakeholders
    • Be compliant, follow all procedures and policies, complete training on time

    How you will succeed

    • Good MS Office skills and knowledge of operating SAP
    • Accurate and fast data entry skills
    • Excellent organisation skills and ownership culture
    • Knowledge of general administration processes
    • Strong communication skills, both written and verbal
    • Strong customer services experience within a fast paced environment
    • Experience in a customer facing role, including order processing
    • Written and spoken fluency in English


    • Competitive Salary
    • 25 days holiday including extra day for Birthdays
    • Onsite parking available with immediate access to Watford Train Station
    • As a permanent member of the team we offer Pension matched up to 8%, BUPA cover extending to family, Life Insurance & Childcare Vouchers.

    Next Steps

    If you are interested in this role, click ‘Apply’ with an updated CV.

    If this role isn’t right for you then please ‘Refer a Friend’ as part of our Employee Referral Program.


    *Bio-Rad does not accept agency CVs, unless the agency has been authorised by a Bio-Rad Recruitment Specialist. We have a zero tolerance policy therefore we will not pay for any fees related to unsolicited CVs.


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