• Tech Sup Rep II

    Location US-WA-Redmond
    Requisition ID
    2018-7662
    # of Openings
    1
    Category
    Technical/Product Support
  • Overview

    The Technical Support Representative II will assist customers and field staff by providing technical phone support on a broad range of clinical diagnostic instrumentation associated with autoimmune, infectious disease, and blood bank product lines with an emphasis on chemistry and operations. This position provides a wide range of information, from general questions to extensive troubleshooting of kits and instrumentation, to Bio-Rad customers and field staff, including providing on-call (after hours) support.     

    Responsibilities

    • Provide direct technical support to Bio-Rad customers, sales and field service personnel via phone, letter, fax and other electronic systems.

    • Provide assistance to Bio-Rad customers, sales and field service personnel with regard to the correct use of Bio-Rad products.
    • Communicate all aspects of a system operation, assay performance, troubleshooting, and maintenance to customers.
    • Accurately document all customer interactions via CRM software application.
    • Document all issues with products and forward the information or findings to appropriate manufacturing group.
    • Troubleshoot, test, and resolve chemistry application issues, and request back-up resource(s) when unable to resolve problem.
    • Develop and maintain proficiency with existing and new products by attending product-related classes, training sessions, and on-the-job training.

      

    Qualifications

    • Associate degree or equivalent work experience in a related life science, clinical/technical or computer discipline.
    • 2 year’s work experience in a laboratory setting (clinical laboratory, research labs, clinical diagnostics or manufacturing industry or computer industry).

    • Experience in a call center (customer service or technical support) is a plus. 

    • Excellent verbal and written communication skills, logical and analytical thinking, ability to multitask, work independently and on a team, and the ability to learn, troubleshoot, and problem solve. 

    • Basic computer skills required, including MS Windows, MS Word, MS Excel. 

    • Good organizational and administrative skills.

    What's in it for you?:

    Competitive pay and great benefits including medical, dental, vision, 401K, and more!
    Opportunities for growth and training. 
    Stability of a profitable 60+ year old company. 
    Great work environment. 


    About Bio-Rad:

    Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 7,800 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

    Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.

     

    EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age

    To all recruitment agencies: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Staffing Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

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