• Director, Program Management & Product Support

    Location CH-FR-Cressier
    Requisition ID
    2018-8274
    # of Openings
    1
    Category
    Management
  • Overview

    Member of division senior management team to provide strategic vision. Manages staff of project managers with leadership responsibility for all complex programs and projects within the division. Oversees the leadership of multiple projects with high business complexity as defined by multiple technologies/product groups, geographic complexity, technical complexity and/or high regulatory complexity.   Works within the constraints of scope, quality, time and cost, to deliver specified requirements and meet divisional financial objectives. Leads divisional management reviews to ensure key project milestones are met and that critical issues and budget and staffing constraints are resolved. Ensures that all the appropriate project documents and records are appropriately prepared and filed according to division quality system procedures and ensuring regulatory and audit compliance.  As a member of the senior management team, functions as a key contributor to the overall quality system and product development/design control oversight processes and to the overall divisional strategy. Manages the division product support organization, providing Level 3 product support for all IHD products and training programs for service personnel, applications specialists, and technical service of GCO selling entities and third-party distributors.  Ensures QA and auditability standards as well as high levels of customer satisfaction in handling product issues.

     

    Responsibilities

    • Manages direct reports to ensure projects are completed on time and on budget.  Trains, develops and empowers direct reports to take on team leadership positions effectively.  Typical management responsibilities:  setting objectives, review and manage performance, staffing, define team organizations, etc.
    • Strategic planning - works in conjunction with VP, R&D, Manufacturing, Marketing and Regulatory managers in setting division strategic and tactical plans
    • Works directly with division counterparts and other functional managers (R&D, Marketing, Mfg) to drive people across multiple functions and teams to stay focused and moving forward on strategic goals while managing dependencies and removing obstacles that stand between the team and business success
    • Manages division program portfolio and PMO strategy including processes used, communication methodologies and and high level project timelines for management tracking.

    Qualifications

    MBA, Scientific Masters or PhD preferred.

    Project Management Professional certification through accredited university or Project Management Institute would be a asset.

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