• Field Applications Supervisor, SEA Clinical Diagnostics Division

    Location SG-Singapore
    Requisition ID
    # of Openings
    Technical/Product Support
  • Overview

    Position Summary

    The primary purpose of the Field Applications Supervisor is to lead the Southeast Asia Field Applications Specialist (FAS) team to support Clinical Diagnostics sales, marketing and operations teams in pre-sales presentations, evaluations and post-sales support to ensure customer satisfaction.



    Main Responsibilities

    1. Commercial Activities

    • Support sales team to enhance and support commercial activities with respect to pre-sales technical assistance (presentations, troubleshooting, education) and post-sales technical activities (commissioning, training, troubleshooting) to achieve SEA Clinical Diagnostics revenue targets.
    • Facilitate & support lead qualification and conversion of identified sales opportunities.


    2. Lead and Direct

    • Lead the FAS team to efficiently support sales and marketing activities.
    • Manage post-sales application and technical support to ensure continued customer satisfaction and coordinate the support from manufacturer division and other supporting functions.
    • Manage FAS support function metrics & activities - track and report performance and productivity.
    • Provide training and product support materials for sales team.
    • Plan and develop competenices and skills of FAS team to align with customer expectations and business direction.


    3. Customer Focus 

    • Work with Customer Care team and other supporting functions within the organization to address customer’s applications concerns.
    • Ensure support on regulatory requirements and manage customer complains.
    • Monitor and evaluate customer feedback to improve customer satisfaction.
    • Review, standardize and improve conversion/evaluation process to increase win rate of sales team.

    3. Administration 

    • Maintain daily activities record in customer relationship management (CRM) system – SFDC.
    • Provide support for sales, marketing and customer service by removing bottlenecks/resolve issues identified



    Qualifications, Experience and Skills

    • PhD or Masters Degree in Biomedical related fields and option in management
    • More than 8 years working experience in the Clinical Diagnostics industry
    • Minimum 2-3 years management experience in field applications support
    • Strong problem solver 
    • Strong relationship building skills
    • Strong planning and organizing skills
    • Positive, proactive approach to getting things done
    • Excellent interpersonal, communication and negotiation skills
    • Ability to motivate teams to produce results within tight timeframes
    • Demonstrates accuracy & thoroughness
    • Excellent project management skills, including ability to craft solutions quickly
    • Diligent work ethic, stability and dependability
    • Systematic thinking and the ability to present and persuade clearly


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