• Customer Svc Rep I TEMP

    Location US-CA-Benicia
    Requisition ID
    2018-8577
    # of Openings
    1
    Category
    Customer Service
  • Overview

    Bio-Rad Laboratories is seeking a forward-thinking and professional individual to  make a posititve contribution to our New Accounts team. Using strong communication and problem solving skills, you will process customer new and modified account requests, answer questions and participate in process resolution. We are looking for someone who is self-driven, passionate about customer service, and someone who will take pride in their position with our company.

     

    The ideal candidate will take initiative when appropriate, have sound judgment and be a participant and proponent of team work. Flexibility and adaptability are a must in our growing industry as we strive to continually improve our customer’s experience.

    Responsibilities

    • Answer calls professionally
    • Respond to customer inquiries via telephone and e-mail
    • Research required information using available resources
    • Handle and resolve customer complaints
    • Process forms and applications
    • Identify and escalate priority issues
    • Route calls to the appropriate resource
    • Follow up customer calls where necessary

    Qualifications

    • At least 3 years of experience providing outstanding customer service
    • Proficient in relevant computer applications
    • Strong customer service background
    • Excellent verbal and written communication skills
    • Great attention to detail
    • Computer skills including, but not limited to: Data input and information retrieval, strong working knowledge of Word, PowerPoint and creating spreadsheets and other reports using Excel
    • Ability to type at least 50 WPM is a must
    • Experience with SAP is a plus

     

    About Bio-Rad:

     

    Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 7,800 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

     

    Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.

     

    EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/AgeTo all recruitment agencies: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Staffing Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

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