• Technical Support Representative II (TSR)

    Location US-CA-Benicia
    Requisition ID
    2018-8676
    # of Openings
    1
    Category
    Customer Service
  • Overview

    Bio-Rad is looking for a Technical Support Representative.

     

    This role assists customers and field staff by providing technical phone support on a broad range of clinical diagnostic instrumentation associated with autoimmune, infectious disease, and diabetes product lines.

    Responsibilities

    • Technical Support Representative provides a wide range of information, from general questions to extensive troubleshooting of assays and instrumentation, to Bio-Rad customers and field staff.
    • Accurate documentation of all calls is required.
    • Technical Support Representative provides technical chemistry/application support in a call center environment to customers using Bio-Rad diagnostic products; in addition to on-call (after-hours) support.

    Qualifications

    • BS in Medical Technology, Clinical Chemistry, Life Science or equivalent.
    • 3-5 years specific experience with diagnostic instrument systems.
    • Excellent verbal and written communication skills, logical and analytical thinking, ability to multitask, work independently and on a team, and the ability to learn, troubleshoot, and problem solve.
    • Basic computer skills required, including MS Windows, MS Word, and MS Excel.
    • Good organizational and administrative skills.

     

    About Bio-Rad:

     

    Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 7,800 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

     

    Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.

     

    EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age

     

    Agency Non-Solicitation:

     

    Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

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