• Technical Support Consultant II / Product Consultant

    Location US-CA-Benicia
    Requisition ID
    2018-8926
    # of Openings
    1
    Category
    Technical/Product Support
  • Overview

    Bio-Rad’s award-winning Technical Support Group has a challenging career opportunity for a talented and highly-motivated individual who would like to apply their scientific background and technical skills to support Bio-Rad’s Life Science internal and external global customer base as a Technical Support Consultant (TSC). 

     

    This is an excellent transition from academia to industry and provides valuable on-the-job training experience for future career opportunities.

    Responsibilities

    • Answer incoming phone calls and respond to emails from customers (both internal and external) and work towards resolving the stated problem or answering the inquiry.
    • Document calls into cases, according to departmental procedures.
    • Assist in preparing reports for product quality meetings.
    • Develop and maintain training materials for internal use.
    • Develop into a subject matter expert on assigned product platforms and utilize your scientific background and experience to provide excellent support.
    • Interact with multiple in-house groups by providing feedback on product issues and quality trends, including Sales, Service, Marketing, R&D, Manufacturing, and Customer Service.

    Qualifications

    • M.S. or Ph.D. in Molecular / Cellular Biology, Immunology, Biochemistry or equivalent discipline accompanied by five to ten years of relevant, hands-on experience in life science research, with a strong knowledge of Molecular/Cellular Biology & Biochemistry.
    • Hands-on experience with many traditional genomic / proteomic techniques, such as PCR (conventional and real-time), protein electrophoresis and western blotting (especially with respect to assay design and troubleshooting).
    • In addition, experience in any of the following life science techniques is a plus: ELISA, Bio-Plex or Luminex xMAP Technology, Imaging, Digital PCR, Next-Generation Sequencing (NGS), Flow Cytometry.
    • Professional communication skills (written and verbal), particularly over the phone and via email.
    • Expertise in problem-solving, data analysis and troubleshooting experimental protocols that involve both instruments and reagents.
    • Aptitude with computer hardware and software a plus.
    • Derive satisfaction from assisting customers resolve their technical problems while helping the company achieve its product quality goals.
    • Teaching or technical support experience a plus.
    • Demonstrate empathy and excellent listening skills.
    • Resolve difficult situations with tact and diplomacy.
    • A supporting team member who works independent of supervision.

     

    About Bio-Rad:

     

    Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 7,800 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

     

    Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.

     

    EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age

     

    Agency Non-Solicitation:

     

    Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

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